13 years of experience
600+ aircrafts worldwide
Product iPad
Making the first aircraft maintenance & inventory tool future-proof.
Contractor — January to September 2023
13 years of experience
600+ aircrafts worldwide
Product iPad
Contractor — January to September 2023
AirInt Services is a Bordeaux-based aviation software provider specialised in developing innovative digital solutions that improve the maintenance and inventory processes of airlines and their dedicated service providers.
Moving into an era of predictive maintenance, AirInt needed a Product Designer to steer the redesign of their flagship tool, CabinAPP, and its merger with RFIDApp their safety equipment inventory tool.
CabinAPP is the maintenance software used by airlines such as Air France and Saudia Airlines. It can be used to check the condition of equipment on aircraft in the fleet, and report any problems, whether cosmetic or safety-related.
The interface, outdated and very complex, absolutely had to be refined and simplified in order to win new markets.
At the same time, those changes shouldn’t create any havoc for existing customers', even if most user paths needed to be simplified to further optimise the efficiency of CabinAPP-assisted maintenance.
New features, linked to predictive maintenance, also needed to find their place in an interface that was already very busy and contained a huge amount of data.
As a part-timer at Airint' Services, I was working one day a week with them. We decided to have weekly meetings where I could present my work and we would discuss it with the PO the Lead dev and, oftentimes, the Customer Support Manager.
After an initial workshop where I gathered as much information about the company and its product, I started iterating reviewing the current state of the product, tracking down every piece of it that could, in my opinion, be improved.
I confronted that list I made with customer feedback they had and we prioritized the upcoming projects.
My first mission was to create a UI kit, on Figma, so we can build a Design System with the developers.
Color palette for the app.
It also allowed me to work directly with high-def designs so my mockups were the closest to reality for stakeholders to make decisions.
Each week I presented different options for the feature of the time so everyone could share their knowledge of how that could (or couldn't) be done, either based on customer knowledge they had, or technical constraints.
As the screens took shape and the user paths unfolded, I gradually began to transcribe the desired experience by making my prototype more and more interactive.
It helped stakeholders to get a better grasp on what the app would actually look and feel like. Thanks to Figma having an iPad app, they were able to test my designs under almost real-life conditions.
The developers could see exactly where we were headed, and not get lost in the numerous screens they had to make.
After I built a UI Kit on Figma, a Design System was put in place with the developers to give greater unity to an application that lacked consistency at various points.
These design rules made it possible to standardise the production of mock-ups and future functionalities. They’ll also make it easier to design related business tools that are visually consistent.
In total, around 70 different screens were designed, sometimes with up to 10 iterations for each.
The development team was provided with a complete interactive prototype, enabling them to browse the entire application.
The usefulness of each piece of data available has been assessed before it was made available or not to the user. This enabled us to prioritise the information and allow different levels of precision depending on the stage of the journey.
New paths have been created in the application to save users time and avoid unnecessary steps or round trips.
